识别、调查和处理保修索赔。此过程包括： 保修索赔的接收和验证；问题的定义和诊断/根本原因分析以及纠正措施的建议；确定解决索赔的责任；交易被批准或拒绝；并通知发起人并授权付款。在重复事件的情况下，将进行进一步调查（定义和诊断或根本原因分析），并提出纠正措施建议并在生产/设计中实施。它在索赔结束时结束。 Identifying, investigating, and processes warranty claims. This process includes: receipt and validation of a warranty claim; definition and diagnosis / root cause analysis of an issue and recommendation for corrective action; the determination of responsibility for settlement of the claim; the transaction being approved or denied; and the originator being notified and payment authorized. In the case of a recurring event, further investigation (definition and diagnosis or root cause analysis) is performed, and a recommendation for corrective action is made and implemented in production/design. It ends when the claim is closed.